| On this page you will find
detailed information about Soccer Goalie Store's shipping costs and our
policies and procedures regarding returns.
About The Soccer Goalie Store
The Soccer Goalie Store offers the Rinat®
brand only. The reason is simple - We have found no other brand offers
as much quality and advanced technology at as competitive a price as does
Rinat®
(pronounced ree-not). If you have not yet experienced the Rinat® product, we are confident
that when you do you are going to be very pleased with Rinat's superior
quality and performance.
We plan to increase our Rinat® product range
offered in the Soccer Goalie Store quickly. We will be adding new Rinat®
products constantly. Be sure to bookmark the Soccer Goalie Store and stop by
often to check out the exciting new products coming from Rinat®.
Thanks for stopping in and come back soon!
General Shipping
Information
Shipping and
Handling costs vary, depending on method
We select the most
efficient shipper for each method, depending on destination.
For all residential U.S. and Canadian
orders our primary carrier is the United
States Postal Service (USPS). However, on occasion we will elect to use
other carriers such as UPS or Fed Ex. UPS is our usual shipper to retail merchants.
In addition to the
actual cost charged to us by a carrier for freight we charge a handling fee
for each transaction.
Therefore, total shipping charges on your order include both a carrier fee
(freight) and a handling fee (packaging, labor, facilities, etc.). Total
shipping and handling charges are reflected on your order in the line item
entitled "Shipping." The total cost for shipping and handling is formulated
based on the total amount purchased.
Important Note:
Shipping
and handling charges for oversized/overweight orders may be adjusted to
reflect actual shipping costs.
This adjustment may increase the cost
reflected on our shipping tables. You will be contacted by email or telephone
for prior approval if the shipping charges are to be adjusted.
The shipping options
available to our customers include:
-
Standard
- USA Only (Ground Shipping):
We use USPS Priority Mail as the first choice and UPS as
the second choice. In the United States, "standard" shipments should be
received within 4 to 7 business days. If an item is on backorder, we will contact you by e-mail to let you
know the expected shipping date. We use a tracking number on all shipments so
that, if necessary, your order can be easily traced.
Standard
- Canada Only (Ground Shipping):
We use USPS Priority Mail as the first choice and UPS as
the second choice. While we usually process and ship Canada orders in two to
three days, allow two
to four weeks shipping transit time. If an item is on backorder, we will contact you by e-mail to let you
know the expected shipping date. We use a tracking number on all shipments so
that, if necessary, your order can be easily traced.
Important Note About Canada
Shipments:
Our carrier of choice for Canada is the USPS.
To ensure a smooth and speedy order process, please make
sure that both your billing and shipping information including name and phone
numbers are correct.
Canadian Customs
Charges: We are
required by law to reveal the contents of international packages and to state
the full value of the shipment, even if the package contains a gift. Customs
charges may be levied when the package reaches your country. The Soccer Goalie
Store is not responsible for these charges and cannot provide estimates as to
what these charges may be. You may wish to contact your local customs office
for further information.
-
International:
We use USPS Global Express or Fed Ex U.S. Export International Priority®
(5 to 10 days delivery after order is processed). We ship to select international
destinations only - UK, Germany, Australia and New Zealand. If you do not see the destination country in the shipping
drop-down menu when you are placing your order, we do not ship to that
country. If an item is on backorder, we will contact you by e-mail to let
you know the expected shipping date.
Important Note About The Processing of International Orders:
Because
of the high frequency of fraudulent international orders, please allow 2 to 3
business days for order processing before your order is shipped (embarks).
All
International orders will require a delivery acknowledgement signature from
the credit card holder upon delivery.
Shipment dates are estimates only. If your delivery or billing information is
incorrect your order will not ship until the information can be corrected. To
ensure a smooth and speedy order process, please make sure that both your
billing and shipping information including name and phone numbers are correct.
Customs
Charges: We are required by law to reveal the
contents of international packages and to state the full value of the
shipment, even if the package contains a gift. Customs charges may be levied
when the package reaches your country. The Soccer Planet Store is not
responsible for these charges and cannot provide estimates as to what these
charges may be. You may wish to contact your local customs office for further
information.
-
2nd Day Air:
For this option, we use either USPS Express Mail
or Fed Ex 2nd Day. In order to ship
on same day as order placement, we must receive your order by 9:00 AM CST. You
can expect 2nd Day Air shipments to be received within 2 to 3 business days of
placing your order. If your delivery or billing information is incorrect
your order will not ship until the information can be corrected. To ensure a
smooth and speedy order process, please make sure that both your billing and
shipping information including name and phone numbers are correct. If an item is
on backorder, we will contact you by e-mail to let you know the expected
shipping date.
All 2nd Day Air orders with a
total value of $100 or more will require a delivery acknowledgement signature
from the credit card holder.
- Next Day Air:
We use USPS
Express Mail or Federal Express Standard Overnight for next day deliveries. We
designate "next business day deliveries," which in most cases means delivery
will occur on a business day in the afternoon. In order to ship on same day as
order placement, we must receive your order by 9:00 AM CST.
If your delivery or billing information is incorrect your order will not ship
until the information can be corrected. To ensure a smooth and speedy order
process, please make sure that both your billing and shipping information
including name and phone numbers are correct. If an item is on backorder, we
will contact you by e-mail or telephone to let you know the expected shipping
date.
All Next Day Air orders
with a total value of $100 or more will require a delivery acknowledgement
signature from the credit card holder.
-
Next Day Air - Saturday Delivery:
We use Federal Express Priority Overnight with
Saturday Delivery for orders selecting this option. In order to ship on any
Friday for Saturday delivery we must receive your order by no later than Friday,
9:00 AM CST (excluding Holidays that fall on a Friday) .
If your delivery or billing
information is incorrect your order will not ship until the information can be
corrected. To ensure a smooth and speedy order process, please make sure that
both your billing and shipping information including name and phone numbers are
correct. If an item is on backorder, we will contact you by e-mail to let you
know the expected shipping date.
All Next Day Air - Saturday Delivery orders with a total value of $100 or more
will require a delivery acknowledgement signature from the credit card holder.
Standard - USA Shipping Option:
U.S.
orders selecting the "Standard" shipping option (ground) usually ship in two to
three business days from date of order.
We do not ship on Saturdays, Sundays or holidays. If an item is on
backorder, we will contact you by e-mail to let you know the expected shipping
date. When you check
out, you will be prompted to choose a shipping method. (Some destinations may
offer only one shipping method.) Shipping costs are dependent on the purchase
value of your order and the shipping method you select. Your shipping charges
will be automatically calculated during checkout prior to the completion of your
order. Shipment dates are estimates only. If your
delivery or billing information is incorrect your order will not ship until the
information can be corrected. To ensure a smooth order process, please make sure
that both your billing and shipping information including name and phone numbers
are correct.
Standard - USA Only
Shipping and Handling Costs
|
| Order Value |
Shipping Charge |
|
| $0
to $10.00 |
$6.99 |
| $10.01
to $20.00 |
$7.99 |
| $20.01
to $25.00 |
$8.99 |
| $25.01
to $35.00 |
$9.99 |
| $35.01
to $50.00 |
$11.99 |
| $50.01 to $60.00 |
$14.99 |
| $60.01 to $75.00 |
$16.99 |
| $75.01 to $85.00 |
$18.99 |
| $85.01 to $100.00 |
$20.99 |
| $100.01
to $125.00 |
$21.99 |
| $125.01 to $150.00 |
$22.99 |
| $150.01 to $175.00 |
$23.99 |
| $175.01
to $500.00 |
$24.99 |
| $500.01
to $750.00 |
$25.99 |
| $750.01
to $1000.00 |
$26.99 |
| $1000.01
to $1500.00 |
$27.99 |
| $1500.01
to $2000.00 |
$34.99 |
| $2000.01
to $3000.00 |
$39.99 |
| Over $3000.01 |
$59.99 |
|
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Of Information Page
Standard - Canada Shipping Option:
Canadian
orders selecting the "Standard" shipping option (ground) usually ship in two to
three business days from date of order.
However, because of Canada Customs processing, please
allow two to four weeks shipping transit time. We do not ship on Saturdays, Sundays or holidays. If an item is on
backorder, we will contact you by e-mail to let you know the expected shipping
date. When you check
out, you will be prompted to choose a shipping method. (Some destinations may
offer only one shipping method.) Shipping costs are dependent on the purchase
value of your order and the shipping method you select. Your shipping charges
will be automatically calculated during checkout prior to the completion of your
order. Shipment dates are estimates only. If your
delivery or billing information is incorrect your order will not ship until the
information can be corrected. To ensure a smooth order process, please make sure
that both your billing and shipping information including name and phone numbers
are correct.
Standard - Canada Only
Shipping and Handling Costs
|
| Order Value |
Shipping Charge |
|
| $0
to $10.00 |
$8.99 |
| $10.01
to $20.00 |
$10.99 |
| $20.01
to $35.00 |
$12.99 |
| $35.01
to $50.00 |
$16.99 |
| $50.01
to $60.00 |
$19.99 |
| $60.01 to $70.00 |
$22.99 |
| $70.01 to $80.00 |
$24.99 |
| $80.01 to $100.00 |
$27.99 |
| $100.01 to $150.00 |
$29.99 |
| $150.01
to $200.00 |
$34.99 |
| $200.01 to $250.00 |
$39.99 |
| $250.01 to $300.00 |
$42.99 |
| $300.01
to $400.00 |
$44.99 |
| $400.01
to $500.00 |
$49.99 |
| $500.01
to $600.00 |
$54.99 |
| $600.01
to $1000.00 |
$59.99 |
| $1000.01
to $1500.00 |
$79.99 |
| $1500.01
to $2000.00 |
$99.99 |
| Over $2000.01 |
Quote |
|
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Of Information Page
International
Shipping Option:
International
orders
(UK, Germany, Australia, and New Zealand) selecting the "International" shipping option usually
ship in two to three business days from date of order.
We do not ship on
Saturdays, Sundays or holidays. If an item is on
backorder, we will contact you by e-mail to let
you know the expected shipping date.
When you check out, you will be prompted to
choose a shipping method. (Some destinations may
offer only one shipping method.) Shipping costs
are dependent on the purchase value of your order
and the shipping method you select. Your shipping
charges will be automatically calculated during
checkout prior to the completion of your
order. Shipment dates are
estimates only. If your delivery or billing
information is incorrect your order will not ship until the information can
be corrected. To ensure a smooth order process, please make sure that both
your billing and shipping information including name and phone numbers are
correct.
International Shipping and Handling Costs
UK, Germany, Australia and New Zealand Only
|
| Order Value |
Shipping Charge |
|
| $0 to $10.00 |
$29.99 |
| $10.01 to $20.00 |
$36.99 |
| $20.01
to $25.00 |
$37.99 |
| $25.01 to $35.00 |
$39.99 |
| $35.01 to $50.00 |
$41.99 |
| $50.01 to $60.00 |
$43.99 |
| $60.01 to $75.00 |
$45.99 |
| $75.01 to $85.00 |
$46.99 |
| $85.01 to $100.00 |
$47.99 |
| $100.01
to $125.00 |
$48.99 |
| $125.01
to $150.00 |
$49.99 |
| $150.01
to $175.00 |
$52.99 |
| $175.01
to $200.00 |
$55.99 |
| $200.01
to $250.00 |
$59.99 |
| $250.01
to $300.00 |
$69.99 |
| $300.01
to $400.00 |
$79.99 |
| $400.01 to $500.00 |
$89.99 |
| $500.01 to $600.00 |
$99.99 |
| $600.01 to $700.00 |
$109.99 |
| $700.01 to $800.00 |
$129.99 |
| $800.01 to $900.00 |
$139.99 |
| $900.01 to $1000.00 |
$149.99 |
| $1000.01 to $1200.00 |
$169.99 |
| $1200.01 to $1400.00 |
$189.99 |
| $1400.01 to $1600.00 |
$199.99 |
| $1600.01 to $1800.00 |
$219.99 |
| $1800.01 to $2000.00 |
$239.99 |
| Over $2000.01 |
Quote | |
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Of Information Page
Second Day (2nd Day) Shipping
Option:
U.S. orders selecting the "Second Day" shipping
option usually ship on the next business day unless the order is placed before
9AM Central Standard Time (CST).
2nd Day orders will ship same day of order placement if the order is placed by
no later than 9AM CST. 2nd Day orders placed after 9AM CST will ship the next
business day. You can expect to receive your 2nd Day shipment within 3 business
days of placing your order. We cannot ship 2nd Day orders to PO Boxes or
APO/FPO addresses. Shipping costs are dependent on the purchase value of your
order and the shipping method you select. Your shipping charges will be
automatically calculated during checkout prior to the completion of your
order. Shipment dates are estimates only. If your delivery or billing
information is incorrect your order will not ship until the information can be
corrected. To ensure a smooth order process, please make sure that both your
billing and shipping information including name and phone numbers are correct.
All 2nd Day orders with a total value of $100 or more will require a delivery
acknowledgement signature from the credit card holder.
2nd Day Air Shipping and Handling Costs
United States Only
|
| Order Value |
Shipping Charge |
|
| $0 to $10.00 |
$18.99 |
| $10.01 to $20.00 |
$19.99 |
| $20.01
to $25.00 |
$20.99 |
| $25.01 to $35.00 |
$21.99 |
| $35.01 to $50.00 |
$22.99 |
| $50.01 to $60.00 |
$23.99 |
| $60.01 to $75.00 |
$24.99 |
| $75.01 to $85.00 |
$25.99 |
| $85.01 to $100.00 |
$26.99 |
| $100.01
to $125.00 |
$27.99 |
| $125.01
to $150.00 |
$28.99 |
| $150.01
to $175.00 |
$29.99 |
| $175.01
to $200.00 |
$32.99 |
| $200.01
to $250.00 |
$34.99 |
| $250.01
to $300.00 |
$39.99 |
| $300.01
to $400.00 |
$44.99 |
| $400.01 to $500.00 |
$54.99 |
| $500.01 to $600.00 |
$64.99 |
| $600.01 to $700.00 |
$74.99 |
| $700.01 to $800.00 |
$84.99 |
| $800.01 to $900.00 |
$94.99 |
| $900.01 to $1000.00 |
$99.99 |
| Over $1000.01 |
Quote | |
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Of Information Page
Next Day Air Shipping Option:
U.S.
orders selecting the "Next Day" shipping
option usually ship on the next business day unless the order is placed before
9AM Central Standard Time (CST).
Next Day orders will ship same day of order placement if the order is placed
by no later than 9AM CST. Next Day orders placed after 9AM CST will ship the
next business day. We cannot ship Next Day Air orders to PO Boxes or APO/FPO addresses.
Shipping costs are dependent on the purchase value of your order and the
shipping method you select. Your shipping charges will be automatically
calculated during checkout prior to the completion of your order. Shipment
dates are estimates only. If your delivery or billing information is incorrect
your order will not ship until the information can be corrected. To ensure a
smooth order process, please make sure that both your billing and shipping
information including name and phone numbers are correct.
All Next Day and Second Day orders with a total value of $100 or more will
require a delivery acknowledgement signature from the credit card holder.
Next Day Air Shipping and Handling Costs
United States Only
|
| Order Value |
Shipping Charge |
|
| $0 to $10.00 |
$25.99 |
| $10.01 to $20.00 |
$26.99 |
| $20.01
to $25.00 |
$27.99 |
| $25.01 to $35.00 |
$29.99 |
| $35.01 to $50.00 |
$31.99 |
| $50.01 to $60.00 |
$33.99 |
| $60.01 to $75.00 |
$35.99 |
| $75.01 to $85.00 |
$36.99 |
| $85.01 to $100.00 |
$37.99 |
| $100.01
to $125.00 |
$38.99 |
| $125.01
to $150.00 |
$39.99 |
| $150.01
to $175.00 |
$42.99 |
| $175.01
to $200.00 |
$45.99 |
| $200.01
to $250.00 |
$49.99 |
| $250.01
to $300.00 |
$59.99 |
| $300.01
to $400.00 |
$69.99 |
| $400.01 to $500.00 |
$79.99 |
| $500.01 to $600.00 |
$89.99 |
| $600.01 to $700.00 |
$99.99 |
| $700.01 to $800.00 |
$109.99 |
| $800.00 to $900.00 |
$119.99 |
| $900.00 to $1000.00 |
$129.99 |
| Over $1000.01 |
Quote | |
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Of Information Page
Next Day Air - Saturday Delivery Shipping Option:
U.S.orders
selecting the "Next Day Air - Saturday Delivery" shipping option must be
received before Friday, 9AM CST (excluding Holidays that fall on Friday).
Next Day Air - Saturday Delivery orders will ship on same day of order placement
if the order is placed by no later than 9AM CST. Do not use this option if your
order cannot be placed prior to 9AM CST on any Friday. We cannot ship
Next Day Air - Saturday Delivery orders to PO Boxes or APO/FPO addresses.
Shipping costs are dependent on the purchase value of your order and the
shipping method you select. Your shipping charges will be automatically
calculated during checkout prior to the completion of your order. If your
delivery or billing information is incorrect your order will not ship until the
information can be corrected. To ensure a smooth order process, please make sure
that both your billing and shipping information including name and phone numbers
are correct. All Next Day Air - Saturday Delivery
orders with a total value of $100 or more will require a delivery
acknowledgement signature from the credit card holder.
Next Day
Air - Saturday Delivery
Shipping and Handling Costs United States Only
|
| Order Value |
Shipping Charge |
|
| $0 to $10.00 |
$37.99 |
| $10.01 to $20.00 |
$38.99 |
| $20.01
to $25.00 |
$39.99 |
| $25.01 to $35.00 |
$41.99 |
| $35.01 to $50.00 |
$43.99 |
| $50.01 to $60.00 |
$45.99 |
| $60.01 to $75.00 |
$48.99 |
| $75.01 to $85.00 |
$49.99 |
| $85.01 to $100.00 |
$50.99 |
| $100.01
to $125.00 |
$51.99 |
| $125.01
to $150.00 |
$53.99 |
| $150.01
to $175.00 |
$56.99 |
| $175.01
to $200.00 |
$59.99 |
| $200.01
to $250.00 |
$63.99 |
| $250.01
to $300.00 |
$73.99 |
| $300.01
to $400.00 |
$82.99 |
| $400.01 to $500.00 |
$93.99 |
| $500.01 to $600.00 |
$106.99 |
| $600.01 to $700.00 |
$119.99 |
| $700.01 to $800.00 |
$124.99 |
| $800.00 to $900.00 |
$129.99 |
| $900.00 to $1000.00 |
$139.99 |
| Over $1000.01 |
Quote |
|
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Of Information Page
Returns and
Exchanges Policy and Procedures
If for any reason within
30 days of receipt of your order you are not satisfied with your purchase and
you have not used or worn the product, and the product is not a custom product
(such as a player jersey or goal keeper jersey with player name and number
added) and you can return the product in its original packaging, you may
return your purchase for a refund or exchange.
Original invoiced shipping and handling charges are
non-refundable. Customer is responsible for all shipping and handling charges
for product return. Product exchanges are return shipped to customers at our
expense via our standard shipping option (U.S. Postal Service Priority Mail).
Important Note: All sales in
which a player number is printed on the product are final.
Before doing
so, however, please complete the Soccer Goalie Store Return Form included with
your order's packing slip. You will find instructions there explaining how and
where to return your product for exchange or credit. We cannot issue any refunds
or authorize any exchanges without a completed Soccer Goalie Store Return and
Exchange Form included in your return shipment. If you have any questions,
please contact our Customer Service department by email to
Customer Services
or by
phone at 817.573.8069.
Please return your item(s) to:
Customer Service Dept.
Soccer Goalie Store
P.O. Box 5218
Granbury, TX 76049
If you return your purchase, please keep these
things in mind... For all credit card refunds, please note that all
credits will be placed on the credit card used for the original purchase.
Please allow 3 weeks from the day you return your package for your account to
be credited. Allow 1-2 billing cycles for the credit to appear on your
statement.
If you ever need to talk with someone, you can
always reach us by calling 1.817.573.8069, Monday through Friday from 9AM to
5PM CST.
You can also always email us at Soccer Goalie Store Customer Services | 
